Business Policy - Legal- Disclaimer- Warranties

Ossetra Business Policy

Business practices governing transactions between merchant and consumer:
Transactions via our electronic catalogue

Payment Options: Visa, MasterCard, and American Express credit cards are accepted.

Terms of Sale: Our prices are in Canadian dollars. Federal tax and provincial tax (where applicable) are added to the basic price, as well as a delivery charge, applicable taxes on the delivery charge, and other charges such as duty and customs broker’s fees.

Delivery

Delivery times: Delivery times vary depending on the destination and the speed of delivery selected; you will be offered a choice at the checkout.

Fees: Delivery fees vary depending on the destination and the speed of delivery selected; you will be offered a choice at the checkout.

Mode: We now rely on the services of Canada Post Corporation. Should we be forced to change carriers for some reason, you will be notified.

Failure to Meet Dilivery Deadline: If for any reason we are unable to deliver your order on time, we will let you know as soon as possible and you will be given the option of cancelling your order before leaving our factory.

Returns and Exchanges: If you receive damaged merchandise, you can return it to us on your charge provided it is still in its original packaging. If, however, the original packaging is too damaged to return, simply put the entire package in a slightly bigger box and send everything to us. We should be refunded the full value of the merchandise within 30 days following receipt of the returned product. Your shipping expenses as well as the expenses for returning the package will be refunded after we settle with the shipping company.

Cancellation: You have 24 hours to correct or cancel your order.

Payment Security: When you use secure payment system to make a purchase, your transaction is sent to an Internet payment terminal via a secure connection. The connection uses the SSL.2 256-bit encryption protocol, which corresponds to the current security standard.

All data on the operation (details of the order, customer identification, credit card number) are encrypted for transfer from your computer to other server, which is the only server that can read the encryption.

We disclaim all responsibility in view of the fact that confidential information concerning you could be divulged.

Email: By opening an account on our wwb site, you accept to receive promotional email from us. You can withdraw your consent to receive such email at any time. All our cutomers email lists are strictly for our promotional use. None of these lists are sold or lease to other companies.

Handling Of Complaints: If you wish to make a complaint, please communicate with The President, Ossetra. The president can be contacted as follows:

Address:

IC Spa Products Inc. 
P.O. Box 29061 
St. John's, NL CANADA
A1A 5B5

Phone: 709-754-7772
Fax: 709-726-7263
Toll Free: 1-866-443-7SPA

Legal

We are committed to respecting the privacy rights of our visitors.
We take this matter very seriously and have instituted many policies and procedures to ensure that none of your privacy rights are ever violated. The following outlines our privacy policy and details the measures we have taken to safeguard and protect your privacy.

What information is collected?
If you are requesting more information about our services, we may ask for your first name, last name, email address, company name (if applicable) and additionally may ask you for your billing address, shipping address, and credit card information. We do not sell or otherwise share your information with any third party and do not keep track of where you go on the World Wide Web.

What do we do with your personal information?
Your information is used to process your requests and supply you with information.

We don't share your information.
We consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission or except as may be required by law.

How is your information protected?
We have implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees.

How will your email address be used?
We use your e-mail address to correspond with you about any requests or to occasionally notify you about important functionality changes to the website, new services, and special offers and promotions we think you'll find valuable.
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Disclaimer

To the fullest extent permissible pursuant to applicable law, neither we nor any other party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the material or the site. Without limiting the foregoing, everything on the site is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We shall have absolutely no liability in connection with the services including without limitation, any liability for damage or injury to you or damage to your computer hardware, data, information, and business resulting from the material or the lack of information available on the site. Additionally, we shall have no liability for:
1) any loss or injury caused, in whole or in part, by our actions, omissions, or negligence, in procuring, compiling, or delivering the material;
2) any errors, omissions, or inaccuracies in the material regardless of how caused, or delays or interruptions in delivery of the material; or
3) any decision made or action taken or not taken in reliance upon the material furnished at this site.

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Warranties

We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Material or that the Material may be relied upon for any reason. We make no warranty, representation or guaranty that the Material will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, "we" shall include The Ossetra, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.
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